Return & Refund Policy
What is our Policy on Returns?
All products sold on Aladdin Street Singapore are covered by a 7-day return policy. Depending on the applied return policy, you may return your item to us within 7 calendar days. This period begins from the date you receive your delivery.
Can I return an item after this period?
- Your item cannot be returned after 7 calendar days.
- Once this 7-day period has lapsed, please check the warranty status of the item and proceed on your enquiry by contacting us for further assistance.
- You can also find all the contact information of your product’s warranty centre on the warranty card inside your package, if a warranty is available.
Requirements for a valid return:
- Proof of purchase (order number, tax invoice, etc.)
- Include printed return form
- Reason for return has to be valid and return conditions met as set out below:
Reasons for return:
- In the unlikely event that your return does not meet the requirement(s), our Customer Service will notify you of our decision. Returns are not applicable for all under garments due to hygiene reasons.
- In the event that you have received a damaged product, please contact Aladdin Street Singapore within 48 hours to expedite your claim.
How do I track my return status?
You can track the return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool.
How long does the quality evaluation process take?
Our quality evaluation process may take up to 2 - 3 business days. For replacement requests, the process begins after we have evaluated your returned item.
Where to return?
Please contact our Customer Service at 68499300 or firstname.lastname@example.org for further information.
Easy steps for Returns request
If you meet all the requirements, a return can be initiated via the Online Returns Form which may be filled in to facilitate the processing of your return.
Where do I find the Online Returns Form?
- Login to your Aladdin Street Singapore account.
- Go to your account and click on "My Orders".
- You will be directed to your Orders list. Only item(s) with a “RETURN / REFUND” option can be returned. Please refer to the example below:
4. Fill in the Online Refund / Return Form, and click “SAVE”
5. You can track your return status via the Order Tracking Tool.
Refunds can be processed in case of return or cancellation. For your convenience, we offer different refund options for you to choose from, based on your payment method at the time of purchase.
We will update you via email once your refund has been initiated. You will be able to see the credited amount on your statement as per the lead time listed in the table below for each of the refund channels.
If the refund does not arrive after the next two months’ statements, please contact your issuing bank directly for support.
How do I check if my refund has been processed?
You can track your refund status via the Order Tracking Tool.
How long does it take to replace my item?
The replacement process begins after we have assessed the suitability of your returned product for a replacement. This quality evaluation process may take up to 3 business days. We will send you an email notification once completed.
How do I know if replacement has been processed?
You can track your replacement status via the Order Tracking Tool.